Place an order
You do not need an account.
- Open the shop's link or app and add what you want to the cart.
- Open the cart and fill in Your name, Mobile number and how you want to receive it: Delivery or Pick up from the shop. You can add a Note for the shop.
- For delivery, start typing your district or city in Area and pick it from the list. If it is not there, tap Not in the list? to use what you typed. Then fill in Street and building. (Where a shop has no list of areas, you type your whole Delivery address.)
- Tap Place order.
You pay the shop directly when you receive your order. No payment is taken online.
If a price changed since you added an item, the cart shows the new total and asks you to confirm it before sending.
Follow your order
After sending, tap Track your order. Keep this link: it is the only way to see your order, and it updates by itself. The shop's page on the same phone also remembers your last order in the cart.
While the shop has not answered yet, the page says Waiting for the shop to confirm. If the shop has added its opening hours and is closed, the page also says when it usually opens next. You can cancel for free until the shop accepts.
Your order moves from Placed to Accepted, Being prepared and Completed — or it may be Declined by the shop. The shop decides; Go Online does not send you messages about it, so check the tracking page, or call the shop.
Cancel an order
While the shop has not accepted your order yet, open the tracking page, tap Cancel order, then Yes, cancel it. Once the shop has accepted it, call the shop.
Bookings and classes
Some shops take bookings instead of orders: choose the service, the person if you like, the day and the time, then your details. You pay at your appointment. The tracking page shows until when you can cancel by yourself; after that, call the shop.
A shop takes only a few waiting bookings from one phone number at a time. If a new booking is refused, wait for the shop to answer your earlier ones, or call it. A booking the shop has not answered before its time stays waiting until the shop answers it.
Medicines that need a prescription
They are shown in pharmacies' shops but cannot be ordered online. Contact the pharmacy: its phone and WhatsApp, when it has added them, are at the bottom of its page.
App info
At the bottom of every shop page, tap Made with Go Online to see the shop app's version and a support code. On the Go Online website, it is under App info. The code has no personal details; for anything about your order, contact the shop.
If you see "This version must be updated before sending", tap Update, then send again.