What happened
Our team can suspend a shop, for example after a report of fraud or a breach of the Terms for Businesses. While your shop is suspended, every page of your dashboard opens with the notice Your shop is suspended.
What your customers see
- Your shop's website and app page answer "not found".
- Customers can't see their open requests on the tracking page.
- No new orders, bookings or questions can arrive.
- Your shop is not listed in the shop directory.
What you can still do
You can still sign in, see your requests and your Balance, and edit your catalog. Publish stays off until the suspension is lifted, so your changes reach customers only after that.
Ask for a review
To find out why or to ask for a review, write to support at the address the notice shows. Include the support code from About this app in the menu: it tells support which version you run and has no personal details.
When the suspension is lifted, the notice is gone the next time you open the dashboard, your shop is visible again as it was last published, and new requests can arrive.